Privacy Policy – Pili Restaurant

At Pili Restaurant, we respect your privacy and are committed to protecting your personal information.

Information We Collect

We may collect personal details such as your name, phone number, email address, and any information you voluntarily provide when:

• Making reservations

• Placing inquiries

• Contacting us via forms, WhatsApp, or live chat

We do not collect payment card details directly on our website.

How We Use Your Information

Your information is used strictly to:

• Respond to inquiries and reservations

• Improve our services and customer experience

• Communicate updates, offers, or important information (only when relevant)

Data Protection

We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

Third-Party Services

We may use trusted third-party tools (such as analytics or chat services) to help operate our website. These services are required to handle your data responsibly.

Your Rights

You may request access, correction, or deletion of your personal data by contacting us directly.

Refund Policy – Pili Restaurant

At Pili Restaurant, customer satisfaction is important to us. However, due to the nature of food and beverage services, the following refund policy applies:

Dine-In & Takeaway

• Once an order has been prepared or served, refunds are not available.

• If there is a clear issue with your order (wrong item, quality concern), please notify our staff immediately so we can resolve it.

Online or Advance Orders

• Cancellations may be accepted before food preparation begins.

• Once preparation has started, refunds will not be issued.

Special Events & Reservations

• Deposits for reservations or events are non-refundable unless otherwise agreed in writing.

Refund decisions are made at the discretion of Pili Restaurant management.